Find answers to all your bus travel related questions in Finland. We help you find the best routes and get all the information you need.
Bus tickets can be purchased from bus company websites, mobile apps, bus stations, R-kiosks and many other sales points. On some buses you can also buy a ticket directly from the driver.
Yes, on many buses you can buy a ticket from the driver, but this is not always possible. The situation varies according to the bus company and route. In local buses it is almost always possible, in long-distance traffic rarely.
Ticket cancellation and change options depend on the bus company and ticket type. A flexible ticket is usually changeable for free, a normal ticket for a fee, and a promotional ticket is usually not changeable.
Generally accepted are bank cards (Visa, Mastercard), mobile payments (Apple Pay, Google Pay), online payments, cash (limited), travel card and bus companies' own payment methods.
Generally bus tickets can be purchased 3-6 months in advance. The schedule is typically published 2-3 months in advance. Early booking gives the best prices and seat options.
Yes, an e-ticket can be printed at home or shown from a mobile device. Make sure the QR code is clearly visible. Keep the ticket throughout the journey and take a screenshot as a precaution.
Check internet connection, refresh page, take screenshot in advance, charge battery, show email confirmation, contact bus company. The driver can check the ticket from their system.
Mobile ticket: show from phone. Paper ticket: take a photo for backup. Lost tickets: contact bus company. Email confirmation is often sufficient as proof.
In long-distance traffic, reservation is usually mandatory, on local routes it is not always needed. On busy routes and weekends, advance booking is strongly recommended.
In long-distance traffic, the seat is usually selectable when booking. Window seat, aisle seat, front and back sections affect comfort. Premium seats cost extra.
Yes, if the bus is not full. Ask the driver or move to an empty seat during quiet times. Respect other passengers' peace and bus rules.
Window seat for scenery and sleeping, front sections less vibration, middle section smoothest ride, aisle seat easy exit.
Depends on ticket type and route. With a combination ticket, transfer is included, with a normal ticket you need a new ticket. Check options when booking.
Depends on ticket type and bus company. Flexible ticket usually free, normal ticket 50-100% fee, promotional ticket usually not cancellable. Check terms in advance.
At BussiHaku.fi you can easily find the best routes: enter your departure and destination, select date and time, compare routes and travel times. Real-time schedules are shown in search results.
Long-distance traffic is usually very punctual (±5-10 min), in city traffic rush hours can cause delays. Weather and traffic significantly affect punctuality.
For long-distance traffic 10-15 minutes in advance, at busy stations 20-30 minutes, for local traffic 5-10 minutes is enough. Check the stop location in advance.
Yes, most bus companies offer real-time tracking in their apps and websites. GPS tracking shows the bus location and estimated arrival time.
If you're late, check the next departure, contact the bus company. With a flexible ticket, transfer is usually free, with a normal ticket there may be an additional charge.
The bus can leave 1-2 minutes ahead of schedule, so be there 5-10 minutes before the scheduled time. A delayed bus waits at most a few minutes.
You'll receive a text message or email, the bus company arranges replacement transport, you can claim compensation for long delays. Keep receipts for additional costs.
Delays over 60-120 minutes entitle to compensation, cancellation to full refund. Compensation is claimed from the bus company with receipt. See consumer protection and EU regulations.
2+ hour delay: 25% of ticket price, 3+ hour delay: 50% of price, cancellation: 100% refund. Bus companies may offer better terms voluntarily.
They arrange a replacement bus, offer other transport (train, taxi), pay for accommodation if overnight stay needed, refund ticket in full if customer wishes.
Usually you can bring one carry-on bag and 1-2 checked bags. Carry-on can be 55x40x20 cm and weigh 8-10 kg. Maximum weights for checked bags are 20-25 kg per bag.
Typical carry-on dimensions are 55x40x20 cm and weight 8-10 kg. Checked bags have no strict size limits, but weight can be 20-25 kg. Quantity is usually 1 carry-on + 1-2 checked bags included in ticket price.
Prohibited items include flammable substances, chemicals, sharp weapons, dangerous tools, explosives, fuels, certain batteries and cells, and pets (exceptions apply).
Bicycles limited, sports equipment for a fee, instruments by special arrangement, furniture usually not, electronics normal amounts. Ask the bus company in advance.
Extra bag costs 5-15 euros, overweight 2-5 euros per kilo, special equipment 10-20 euros, bicycle 10-25 euros if possible.
Rarely, but mark bags with name and contact details, take photos of bags, keep receipt, don't leave valuables in cargo hold, keep important items in carry-on.
Modern buses usually have free WiFi, USB charging points at each seat or per row, and 230V power outlets on selected buses. Almost all have air conditioning.
WiFi speed varies 5-50 Mbps depending on area and number of users. Sufficient for browsing, email and light video streaming. Download content in advance for long trips.
In long-distance traffic over 2 hours there is usually a toilet, shorter trips may not have one. Check bus equipment when booking. Breaks are taken regularly.
In long-distance traffic, breaks about every 2 hours for 15-20 minutes. Break locations are service stations, cafes or rest areas. Stops marked in schedule.
Premium buses have plenty of legroom and seats recline. Regular long-distance buses have reasonable legroom, local buses are tightest. Aisle seat gives more space.
In long-distance buses seats usually recline, legs can be extended, headrest adjustable. Local buses have fewer adjustment options. Premium class has most options.
Modern buses have good sound insulation. Engine and wind cause background noise 50-70 dB. Earplugs or headphones recommended for sensitive people. Quietest ride in the middle section.
Yes, sleeping on the bus is safe. Keep valuables close, use a neck pillow for comfort, and ask the driver to wake you if needed. Window seat is more comfortable for sleeping.
Recommended: neck pillow, headphones, charging cable, book/e-book, snacks, water bottle, warm clothes, eye mask, earplugs, empty sick bag for motion sickness.
Sit by window in front section, look outside, avoid reading, eat lightly before travel, bring motion sickness medicine, keep window slightly open, drink water moderately.
Yes, own snacks are allowed. Avoid strongly scented foods, hot liquids, messy food. Keep the bus clean and take your trash with you.
Yes, eating and drinking is allowed on most buses. Own snacks and drinks are welcome, but avoid strongly scented foods. Alcohol is prohibited.
No, drinking alcohol is prohibited on all public transport buses. Also possessing alcohol in open containers is prohibited. Violations can result in travel ban.
No, smoking and vaping is strictly prohibited on buses. Smoking is only allowed during breaks in designated areas at bus stops.
Children 0-3y travel free in parent's lap, 4-11y children's price, 12-17y youth discount, students student discount, 65+ senior discount, under 18y needs guardian consent.
Most common discounts: students 25-50%, children under 12y free, seniors 65+ age discount, group discounts for 10+ people, and early booking up to 30% discount.
Money-saving tips: book 1-4 weeks in advance, avoid Fridays and Sundays, Wednesday-Thursday is cheapest, choose off-peak times in morning and evening.
Yes, Friday evenings and Sunday evenings tickets are more expensive due to higher demand. Saturday mornings and Wednesday trips are cheapest.
Round-trip ticket is usually 10-20% cheaper and guarantees seat for return journey. Flexibility is more limited though. Compare prices before purchase decision.
Yes, groups of 10+ people usually get a discount. Group booking is made by phone or email. Special arrangements and group prices are agreed case by case.
Flexible ticket costs 20-40% more but is changeable for free. Worth it if travel times may change, price difference is small or you travel frequently.
No, student card or other proof of study is required. Frank card, ISIC card or school certificate works. Verification happens during the journey.
ISIC (International Student Identity Card) works, other foreign cards vary. Bring official proof of study in English or Finnish as backup.
Yes, Visa and Mastercard work worldwide. American Express limited. Check your bank's foreign transaction fees. Mobile payments work partially.
Yes, most buses are accessible. Modern buses are equipped with lifts, wheelchair space is in the front section. Report special needs when booking.
Modern buses are very accessible: low floor, wide doors, assistant seats, easy-to-read signs, audio guidance. Report need for assistance in advance.
Personal assistant usually travels free or at reduced price. Requires medical certificate or assistant certificate. Reserve adjacent seats.
Small animals in carriers allowed, dogs on leash and with muzzle, guide and service dogs always allowed. Additional fee usually 5-15 euros. Report animal when booking.
Hard or soft carrier, adequate ventilation, animal fits lying down and turning, maximum size usually 55x40x20 cm, sturdy construction for safe travel.
Varies by bus company. Usually requires muzzle, leash and dog on floor. Additional fee 10-25 euros. Guide and service dogs always allowed for free.
Bus travel is extremely safe and statistically the safest mode of transport. Professional drivers undergo regular training, buses are maintained according to strict standards.
Safety belts, emergency exits, fire extinguisher, first aid kit, emergency hammer for breaking windows, alarm button, GPS tracking, driving computer for driver monitoring.
In long-distance traffic, seat belt is mandatory if installed. Local traffic usually doesn't have seat belts. Always use if available for your safety.
Most important rules: show ticket when requested, keep aisles clear, don't disturb others, follow driver's instructions, smoking prohibited, don't use phone loudly.
Stay calm, listen to driver's instructions, use emergency exits if necessary, call emergency number 112, help others when possible, exit safely.
Inform the driver, move to fresher air, open window, drink water, eat something sweet, rest, if necessary ask to stop at the next possible location.
Stay in your seat, don't exit bus unless driver orders, call 112 if necessary, help others when possible, wait for authorities' instructions, take contact details from witnesses.
Yes, but keep volume low, use headphones, keep calls short and quiet, avoid disturbing other passengers.
Yes, but use headphones. Make sure music doesn't leak to others. Keep volume reasonable to avoid hearing damage on long trips.
Yes with headphones. Download content in advance to avoid WiFi issues. Avoid disturbing images and keep brightness moderate out of respect for others.
Yes, but silently or with headphones. Mobile games, handheld games and book games work well. Avoid overly excited reactions and disturbance.
Take screenshots of tickets in advance, print important tickets as backup, save confirmation to cloud service, tell driver the situation - they can check from their system.
BussiHaku.fi works excellently in mobile browser with responsive design. Fast loading, user-friendly, add to home screen for quick access.
Bus companies send text messages or emails, download bus company app for real-time information, follow BussiHaku.fi for updated information.
Yes, most bus companies offer real-time map tracking. GPS shows bus location, estimated arrival times and possible delays.
Yes, BussiHaku.fi works globally from all countries. Fast loading times thanks to global CDN, search results show Finnish routes and schedules.
On bus company websites, through customer service, on social media, directly to driver, to consumer authorities in serious cases. Positive feedback is also important.
Contact bus company in writing, attach receipts and evidence, allow reasonable response time, turn to consumer dispute board, consider social media.
We gladly welcome feedback and new questions. We are here for you!
Contact us: palaute(at)bussihaku.fi